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| The Headquarters Information Technology and Communications (ITCD) Division provides a full range of Information Technology capabilities and communications support for NASA Headquarters. Our focus is to assist the Headquarters organizations in achieving their mission through the optimum application of Information Technology (IT). In line with our mission, this Web site is designed to enhance the support we offer to our customers. We hope it will become a valuable resource for you with a wealth of up-to-date information about all the IT and communications products and services we offer. | ||||||
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+ Check In Check Out (CICO)
+ Communications Support
Services Center (CSSC)
+ Computer Training Center
+ Entrust PKI (NASA Only)
+ HQ Directory
+ IT Notices
+ IT Orientation
(HQ Only)
+ Onboarding New
Employees
+ Records Management
+ Software Library
+ Telephone Services
+ User Resource Center
+ Communications Support
Services Center (CSSC)+ Computer Training Center
+ Entrust PKI (NASA Only)
+ HQ Directory
+ IT Notices
+ IT Orientation
(HQ Only) + Onboarding New
Employees+ Records Management
+ Software Library
+ Telephone Services
+ User Resource Center
| MISSION Information Technology and Communications Division (ITCD) provides a full range of information technology (IT) and communications products and services to support the programmatic and institutional functions of Headquarters employees and organizations. This includes:
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Director and HQ Chief Information Officer (CIO) -- Kelly CarterDeputy Director and Deputy CIO -- Victor ThompsonIT Project Manager -- Joan VerbeckOur Division is organized into two Branches: Systems Operations Branch -- Chief, Dennis GrothOur Division is supported by contractor staff: HQ Information Technology Support Services (HITSS) -- InDyne, Inc. | |||
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| The Information Technology and Communications Division (ITCD) offers various types of outreach activities for NASA Headquarters employees. Our goal is to keep users informed in order to be more efficient and keep up with the technology at Headquarters. | ||
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| ITCD Web Site The ITCD Web site offers a wealth of IT information. Browse our site to learn about IT-related training, IT security, our products and services, and more. + View Site IT Notices An IT Notice is an e-mail message to NASA Headquarters users communicating IT-related information on outages, deployments, new initiatives, issues, changes, or best practices. + Read More IT Orientation Program This workshop is designed to provide new employees with an understanding of the IT Services available at Headquarters, how to obtain IT services, and the metrics associated with delivery of IT services. + Read More IT Outage Calendar Learn about scheduled IT maintenance outages before they are announced. + Read More Customer Service Project Reviews Weekly meetings for the organizations' IT Points of Contact (POC's) to review and discuss current and upcoming IT projects and initiatives. + Read More | ||
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| Browse our collection of Instructions and Guidelines. This is an evolving list, so please check back often. Add/Remove Holidays on Calendars
+ View Word doc (628 KB) AutoComplete Feature in Entourage 2008 + View Word doc (224 KB) Backing Up Your "Personal Folders" File in Outlook + View Word doc (255 KB) BlackBerry Device: Add PIN Information Using Lookup Verizon and AT&T 8800 series and newer (Bold and Tour) models, with version 5 or 6 BlackBerry Device Software + View Word doc (56 KB) BlackBerry Device: Using PIN-to-PIN Communication for Emergencies AT&T Model 8820 or newer, and Verizon Model 8830 or newer + View Word doc (41 KB) Cable TV Channel Lineup (digital and analog TV's) + View Word doc (118 KB) Check In Check Out (CICO) User's Guide + ViewWord doc (7.5 MB) Checklist for Employees and Contractor Checkout + View Word doc (50 KB) CICO-ODIN Seat Ordering Guide + View Word doc (104 KB) Creating Shortcuts or Aliases on the Desktop
Desktop Backup Instructions
Dial-In Service
Entrust PKI: How to Get or Reactivate an Account (NASA Only) + View Word doc (54 KB) Entrust Public Key Infrastructure (PKI) User's Guides (NASA Only)
+ View Word doc (57 KB) Home Computer SecurityA new program to assist users with keeping home computers and networks secure. + Read More HQ Action Tracking System (HATS) User Guide+ View Word doc (2.4 MB) Loaner Program Guidelines + View Word doc (28 KB) Multifunction Device Guides (MFD)
+ View Word doc (394 KB) Network Files - How to Access
+ View Word doc (50 KB) New Features of Internet Explorer 7 (IE7) + View Word doc (516 KB) Outlook Address Book - Change Default + View Word doc (33 KB) Proofpoint Anti-Spam/Anti-Virus User's Guide + View Word doc (798 KB) Remote Connectivity Guide (NASA Only) + View Word doc (7 MB) + View PDF (2.5 MB) Rescan Channels on a Digital TV + View Word doc (60 KB) Secure Nomadic Access (SNA) + View Word doc (487 KB) Secure WebEx: How to Request Account + View Word doc (50 KB) Shared and Group Folder Request + View Word doc (60 KB) SoftPhone
+ View PDF (NASA Only) Telework Preparedness
+ View Word doc (106 KB) Treo Device: Hot Sync With Your Desktop + View Word doc (112 KB) Turn Off Junk Mail Filter
+ View site Urgent IT Request Process + View Word doc (45 KB) Virtual Private Network (VPN)
+ View Word doc (770 KB) | ||||||||||||||||||||||||||
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| The Information Technology and Communications Division provides various types of IT-related training to Headquarters employees. These training programs range from learning various computer applications to learning how to identify and safeguard sensitive information. Our goal is to enable users to become more efficient and keep up with new technology demands by providing innovative, high-quality learning programs, resources, and services. Computer Training Center (CTC) The Computer Training Center conducts all computer applications training classes, IT Exchanges (ITE's), and applications workshops. The CTC also conducts 1-on-1 deskside training sessions for NASA civil servants. + Read More Home Computer Security Monthly Brown Bag sessions on how to make your home computer more secure. Not only does this training help out at home, but it also helps make NASA HQ more secure. + Read More Mandatory IT Security Training All personnel with access to a NASA IT System are required to complete IT Security Training annually. This can be accomplished by either attending a classroom session or completing the appropriate SATERN course (General Employee or Manager). New employees are required to complete this training within 30 days of reporting to work at HQ. + Read More (NASA HQ only) New Employee IT Orientation IT Orientation for new HQ employess includes information about Desktop Support, IT Services, commonly used applications, 358-HELP services, HQ Appropriate Use Policy, IT Security Awareness Training, and more + Read More Sensitive Information Awareness Protection Training Training for all employees to provide insight on identifying and safeguarding sensitive information, NASA and federal policies, and penalties for the mishandling or wrongful disclosure of sensitive information. + Read More Telework Preparedness Training In order to prepare for future telework, which may be required due to inclement weather or other emergency, the ITCD Division is sponsoring several Telework Test Days designed to determine Headquarters' readiness to telework. + Read More Desktop Telephone Training Learn how to use the new VoIP telephones and service. + Read More | |||
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| Major IT Projects and Initiatives at NASA Headquaters: E-mail Etiquette CampaignThe Information Technology and Communications Division (ITCD) is conducting an E-mail Etiquette Campaign to help people use e-mail more efficiently and effectively, and minimize e-mail issues to ensure everyone has a positive e-mail experience. + Read More Agency Consolidated End User Services (ACES) – HQ TRANSITIONThe NASA agency-wide I3P (IT Infrastructure Integration Program) has begun and the End User Services segment of the program will be replacing all computer seats, mobile device seats and MFD (multi-function devices) at NASA Headquarters by November 1, 2011. + Read More Smartcard Awareness at NASA HeadquartersAn awareness campaign to educate users on the benefits and policies on using Smartcard at NASA Headquarters (coming soon) IT Service Impacts Due to Budget Reductions Due to substantial budget reductions at NASA Headquarters for FY 2011, some IT services have been reprioritized, discontinued, or deferred. + Read More (Accessible to HQ Only) Onboarding Awareness at NASA HeadquartersAn awareness campaign to help IT POCs and Administrative Contacts with the changes in the “Onboarding” process at NASA HQ. + Read More Calendar Best Practices Campaign A campaign to offer Outlook and Entourage calendar tips to HQ users to minimize latency issues and improve their e-mail and calendar experience. + Read More | ||||||
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| Location: 3Q53 Hours of Operation: 8 a.m. to 4:30 p.m. | ||||
The Computer Training Center (CTC) supports the Information Technology and Communications Division (ITCD) by providing comprehensive training solutions. The CTC offers training options in support of Headquarters core-load computer applications, new employee orientation, and special projects. Online classes are also available using the System for Administration, Training, and Educational Resources for NASA (SATERN). SATERN is NASA's Learning Management System that offers Web-based access to training and career development resources. The CTC is located inside Suite 3Q53 . Contact the CTC team at 358-1111 or ctc@hq.nasa.gov for more information on any of our services. | ||||
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| General Training All formal training classes are listed in SATERN. Visit the SATERN Informational Web site for Quick Reference Guides, FAQ's, and to learn how to register for our training classes. Log in directly to SATERN for a complete training schedule to register for classes.
Click here to access SATERN Enter your Launchpad UserID and password if required Special Projects Special Projects have specific instructions for training. Click on the specific link on the right side of this page for details on the project you are inquiring about. | ||||
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NASA, Information Technology and the Future of Collaboration
The falling foam that the Board concluded was the definite cause of the Shuttle disaster was not, of course, an IT component, and no direct criticism has been aimed at NASA's IT developments or those of its contractors. But has budget squeeze affected the organization's performance or hampered its progress?
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Is it an urban myth, or is it really true that NASA sent the first men to the moon with less computing power than what sits inside today's average desktop? The answer largely depends on how you define "computing power." But however you define it, today's typical PC packs more punch than a 1960s mainframe.
Back in the slide-rule days, space flight and information technology were in their relative infancy. But they were, so to speak, a match made in heaven. Few human activities rely more completely on IT than the exploration of space.Today, IT finds a home in virtually every corner of the projects that make NASA unique. Support for space missions alone -- the International Space Station, the space shuttle, planetary probes and Earth satellites -- can involve materials research, software, guidance systems, monitoring systems, scientific experiments and data analysis. And all of these project elements are IT intensive.
NASA has plenty of non-space projects too, from aeronautics to biology. There was also a significant IT effort involved in analyzing the Columbia shuttle catastrophe.
Close to the Edge
Information management is also vital to the administrative and communications tasks NASA shares with other large organizations, such as the vendors from which NASA acquires its equipment. Headquartered in Washington, D.C., NASA has more than 10 centers from coast to coast. Each center works on different projects or on different parts of the same project. Each also pursues its own philosophies and goals and, to a great degree, conducts its own IT efforts.However, despite this complex and unique synergy, NASA has been operating under stress for some time. John Logsden, a member of the Columbia Accident Investigation Board, commented at the debut of its report on the shuttle accident: "To fund other parts of the NASA program, the shuttle program was squeezed during the '90s. Its budget was cut by 40 percent. Its workforce was cut by 40 percent. That left too little margin for robust operation of the system in our judgment. It was operating too close to too many margins."
The falling foam that the board concluded was the definite cause of the disaster was not, of course, an IT component, and no direct criticism has been aimed at NASA's IT developments or those of its contractors. But has budget squeeze affected the organization's performance or hampered its progress?
The NASA IT Security (ITS) Division within the Office of the Chief Information Officer strategically manages Agency-wide security projects to correct known vulnerabilities, reduce barriers to cross-Center collaboration, and provide cost-effective IT security services in support of NASA's systems and e-Gov initiatives. The ITS Division ensures that information technology security across NASA meets confidentiality, integrity and availability objectives for data and information to include disaster recovery and continuity of operations for systems. The ITS Division develops and maintains an information security program that ensures consistent security policy, indentifies and implements risk-based security controls, and tracks security metrics to gauge compliance and effectiveness. The function is responsible for performing audits and reviews to assess compliance with security and privacy policies and procedures. NPD 2810.1, NASA Information Security Policy, and NPR 2810.1 Security of Information Technology, provide more details on IT security requirements at NASA.
IT Security Hotline
Users can contact the new 24x7x365 NASA Security Operations Center (SOC) by phone, 1-877-NASA-SEC (877-627-2732) or via the SOC email address (soc@nasa.gov).
NASA IT Security Requirements
The list below presents NASA Policies, Procedures, Technical Standards and other guidance related to Information Security and IT Security at NASA. These documents cover all areas of the NASA IT environment, including IT infrastructure services, IT applications, and highly specialized IT. The requirements apply to all IT resources and information systems that store, process or transmit NASA data, or that connect to NASA networks or systems, or that are located on NASA facilities.
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